Support for PlantUML Private
Email support@chandlery.dev.
PlantUML Private is built and supported by one person. I aim to reply to support emails within 2–3 business days, and I will say so up front if something is going to take longer. There is no 24/7 or same-day guarantee. If that is a hard requirement for your team, this may not be the right app.
What to include
PlantUML Private has no server and no logs on my side, so what your browser shows you is the whole diagnostic record. These details help most:
- What you were trying to do.
- The reference code shown in the diagram, if any (it looks like
PU-followed by a word, for examplePU-NESTING). - The diagram source, if you are able to share it. This is optional, and entirely your choice; if it is sensitive, describe it instead.
- Your browser and roughly which version.
Anything you put in an email reaches me because you sent it, by ordinary email, and not through the app.
When a diagram does not render
The macro shows a headline, what happened, something you can try, and a PU- reference code. Read the suggestion first, as it fixes most cases. The known limits and supported diagram types are on the product page.
What I do not offer
There is no live chat, phone support, status page or paid priority tier. I do not commit to fixing any given bug by a given date, only to acknowledging your message within the window above.
Other questions
Privacy questions go to the same address: see the privacy statement.